The complete toolkit for Zendesk configuration management, free to start
Configly is the practitioner-built platform for Zendesk configuration management. Draft changes in What-If simulation, verify the impact with AI, then apply to Zendesk with automatic snapshots and one-click rollback, with version history in your own GitHub repo and scored health checks on top. Free to start. No Enterprise subscription, no sandbox required.
Bring your team into one workspace
Configly is multi-user. A workspace holds your whole team, with roles, email invites and per-member attribution, so managing your Zendesk configuration stops being a single-login bottleneck.
Invited members inherit the workspace's plan, so bringing people in does not mean buying a seat for each of them. On the free plan, members inherit read-only access.
Roles that actually gate
Owner, Admin and Member, each with role-scoped capabilities enforced on the server, not just hidden in the interface.
Invite by email
Add teammates to your workspace by email. They join at the role you choose, with no separate subscription to manage.
Members inherit the plan
Everyone in the workspace shares its plan and its Zendesk instances. Add your team without paying per seat.
Every change is attributed
The activity log and your GitHub commits record which member made each change. Transfer ownership at any time; there is always exactly one Owner.
Test changes in a safe What-If sandbox
Draft a change to any trigger, automation, macro or field and see exactly what it touches, before anything reaches your live instance. Configly traces every dependency and flags conflicts and execution-order issues as you work. It is the safety of a sandbox without an Enterprise subscription.
- Virtual changes across 40+ configuration types
- Dependency tracing and conflict detection
- Structural What-If included free on every plan
Verify the impact with AI before you apply
Before you apply a What-If change, AI verification reads the change together with the configuration it depends on and tells you, in plain English, what will actually happen. It is the contextual read of an experienced admin, in seconds. AI verification is included on every paid plan.
- Plain-English impact of your specific change
- Reads the change in context, not just a diff
- Runs inside the What-If workflow
Apply to Zendesk with a full safety net
When you are ready, push tested changes to Zendesk with every safeguard you would want: a mandatory change reason, an automatic snapshot before and after, drift detection against the live state, and one-click rollback. Apply Changes is where a paid plan earns its keep.
- Mandatory change reasons build your audit trail
- Automatic pre and post snapshots
- Drift detection and one-click rollback
Compare any two points in time
Configly snapshots your whole configuration every time you sync, so you can compare any two moments and see precisely what changed, colour-coded, down to the individual property. Visual diff is free on every plan.
- 40+ configuration types captured
- Property-level before and after
- Version history you can browse
Your Zendesk config as version-controlled YAML
GitHub Sync writes your configuration to a repository you own as clean, human-readable YAML, with every change committed under the real author's name. Use Git's full toolkit, blame, diff and search, on your Zendesk config. Available on Multi-Instance and Agency plans.
- Human-readable YAML in your own repo
- Real commit attribution, not a generic bot
- Automatic drift commits with a change reason
- Syncs run asynchronously, so large exports never block
See the blast radius before you touch anything
Configly maps every relationship in your instance automatically, so you can see what depends on what, find orphaned objects that are safe to remove, and understand how far a change will reach. Dependency mapping is free on every plan.
- Forward and reverse dependencies
- Orphan detection for safe cleanup
- Blast-radius view for any object
Audit your instance against practitioner best practice
Health checks run your configuration through a library of deterministic best-practice rules, routing gaps, SLA coverage, duplicate rules, notification issues and broken references, and return a scored report with severity and remediation guidance. The free plan includes one check a month on request; paid plans add scheduled checks, full findings, remediation, and an AI-written summary of the results.
- Deterministic rules across performance, routing, SLAs, data hygiene and security
- Scored report with PDF export on paid plans
- Free: one check a month on request, top five findings
Find anything in your config instantly
One search box across every configuration type. Search names, conditions, actions and field values, not just titles, and jump straight to the item, its dependencies and its history. Global search is free on every plan.
- Cross-type search across 40+ types
- Deep indexing, not just titles
- Results as you type
Public API and webhooks
Everything you do in Configly, you can do from your own code. The public API at api.configly.app/v1 covers connections, snapshots, diffs, dependencies, health checks, What-If and Apply, secured with API keys (read-only or read-write) and generous per-hour rate limits, scaled by plan.
curl https://api.configly.app/v1/connections \
-H "Authorization: Bearer cly_your_api_key"Prefer to be told rather than to ask? Outbound webhooks push a signed event the moment a sync finishes, a health check completes, or a change is applied, so your systems react without polling. Every delivery carries an HMAC-SHA256 signature you verify against your secret.
POST https://your-app.example.com/hooks/configly
X-Configly-Event: config.applied
X-Configly-Signature: sha256=3a7bd3e2360a1f...
{ "event": "config.applied", "connectionId": "cly_...", "changeReason": "..." }Read-write keys, IP allowlisting on Agency, a usage dashboard, and OpenAPI and Postman are all in the developer documentation.
Fit Configly into your workflow
Connect Configly to the tools you already run. Automate how you manage Zendesk with Zapier (public beta) and n8n, available across all plans and scaled by your plan's API rate limits.
Free vs paid, at a glance
Configly's free plan is read-only and stays free: see, compare and simulate your whole configuration at no cost. Paid plans unlock the write path, plus scheduling, GitHub Sync and multi-instance. This matches the free-tier split shown on our pricing page.
| Capability | Free | Solo | Multi-Instance | Agency |
|---|---|---|---|---|
| See your full configuration | ✓ | ✓ | ✓ | ✓ |
| Snapshot comparison (visual diff) | ✓ | ✓ | ✓ | ✓ |
| Dependency mapping | ✓ | ✓ | ✓ | ✓ |
| Structural What-If simulation | ✓ | ✓ | ✓ | ✓ |
| Global search | ✓ | ✓ | ✓ | ✓ |
| Snapshot history | Last 10 versions | Unlimited | Unlimited | Unlimited |
| Health checks | 1 a month, on request (top 5 findings) | Unlimited on demand, monthly scheduled, full findings | Weekly scheduled | Daily scheduled, custom rules |
| AI verification of What-If | – | ✓ | ✓ | ✓ |
| Apply Changes to Zendesk | – | ✓ | ✓ | ✓ |
| Scored report PDF export | – | ✓ | ✓ | ✓ |
| White-label (branded) PDF | – | – | – | ✓ |
| GitHub Sync | – | – | ✓ | ✓ |
| Cross-instance comparison | – | – | ✓ | ✓ |
| Connected Zendesk instances | 1 | 1 | 5 | Unlimited |
| Team members (Workspaces) | ✓ | ✓ | ✓ | ✓ |
| Integrations (Zapier, n8n) | ✓ | ✓ | ✓ | ✓ |
| Public API access | ✓ | ✓ | ✓ | ✓ |
| API rate limit (per hour) | ✓ | 100 | 500 | 2000 |
| Outbound webhooks | ✓ | ✓ | ✓ | ✓ |
| API usage dashboard | ✓ | ✓ | ✓ | ✓ |
| IP allowlisting (API keys) | – | – | – | ✓ |
✓ included · – not included. API rate limits scale by plan. Full plan details on the pricing page.
Start managing Zendesk config the safe way
Free to start. No Enterprise subscription and no credit card required.
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