Version control for your Zendesk configuration
Every change tracked in Git. Human-readable YAML files in your own GitHub repo. Full commit history with real author attribution — not a generic bot.
The problem
Your application code has version control. Your infrastructure has version control. But your Zendesk configuration — the business logic that routes tickets, enforces SLAs, and drives your customer experience — has nothing. No version history. No blame. No way to see what changed or roll it back.
Configly's in-app snapshots already give you version history. GitHub Sync takes it further — putting your configuration into a Git repository you own, in a format your team can actually read.
How it works
Connect your GitHub
Authenticate with GitHub, choose a repository (or create a new one), and Configly exports your entire Zendesk configuration as clean YAML files.
Stay in sync automatically
Every Apply Changes operation and every detected drift is automatically committed to your repo with the real author's name and a meaningful commit message.
Browse your history
Use GitHub's full toolkit — blame, search, diff, notifications — to understand your Zendesk configuration history. It's just Git.
Key capabilities
Human-readable YAML
Not raw JSON dumps. Clean, structured YAML that your team can actually read and review. Zendesk IDs resolved to human-readable references.
Real commit attribution
Every commit shows the actual person who made the change — not a generic "Configly Bot." Git blame works the way it should.
Automatic drift commits
Changes made directly in Zendesk are detected and queued for review. Provide a change reason before they're committed — so every change in your repo has context.
Multi-instance support
All your Zendesk instances write to a single repo, organised by subdomain. One place to see everything.
Your repo, your data
The GitHub repository belongs to you. Configly pushes to it — you own it. Disconnect at any time and your history stays.
Selective sync
Exclude sensitive configuration types from sync — like webhooks that may contain API tokens. You choose what goes into Git.
Available on Multi-Instance and Agency plans.
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