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The Blind Deploy
You update a trigger. Tickets stop routing. Three teams are shouting. You have no idea what broke or why. Configly maps every dependency before you touch a thing.
Now Available · Zendesk Marketplace Partner
See what will break in your Zendesk before you break it
The complete Zendesk configuration management platform. Simulate changes, spot conflicts instantly, and understand every dependency — without needing Enterprise or a sandbox.
14-day free trial · No credit card required
Encrypted at rest · No ticket data stored · Changes only when you choose
The Problem
Sound familiar?
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The £169/agent Sandbox Tax
Zendesk locks sandboxes behind Enterprise at £169/agent/month. That's £8,450/year for a 50-agent team — just to test changes safely. Configly simulates changes for a fraction of the cost.
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The Finger-Cross Method
No staging environment. No rollback. Your deployment process is "make the change, pray it works, fix it live if it doesn't." Configly's AI tells you exactly what will happen first.
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The Audit Nightmare
Your compliance team asks what changed last quarter. You have no version history, no audit trail, no answer. Configly tracks every configuration change automatically.
How It Works
Three steps to safer Zendesk changes
1
Connect your Zendesk
Connect your Zendesk and sync 42 configuration types — triggers, automations, macros, views, fields, SLAs, groups, brands, schedules, routing rules, and more.
2
Simulate your change
Pick a configuration item and describe what you want to change. Our AI analyses dependencies, detects conflicts, and shows you the blast radius — before anything goes live.
3
Deploy with confidence
See exactly what will be affected. No surprises, no broken routing, no 2am firefights. Make the change in Zendesk knowing it's safe — or search your entire config first.
Available now
Stop guessing. Start knowing.
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What-If Simulation
Test changes before they go live. See exactly what will break, which tickets will be affected, and what the blast radius looks like.
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Apply Changes
Push tested changes to Zendesk with automatic snapshots, mandatory change reasons, and one-click rollback if anything goes wrong.
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Health Checks
Automated best-practice audits that find problems before your users do. Scored reports with actionable remediation guidance.
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AI Impact Analysis
AI that understands your configuration like a senior admin. Spots routing gaps, SLA risks, and notification issues in seconds.
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GitHub Sync
Full version control for your Zendesk config. Human-readable YAML in your own GitHub repo with real commit attribution.
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Snapshot Comparison
See exactly what changed across every sync with visual diffs. Compare any two points in time across all 42 configuration types.
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Dependency Mapping
Understand how everything connects before you make a change. Find orphaned configs and see the full dependency chain.
✓ Zendesk Marketplace Partner
✓ 42 configuration types supported
✓ Built by Zendesk practitioners
✓ Secure by design
FAQ
Questions you're probably asking
Is Configly safe to connect to my production Zendesk?
Yes. Configly syncs your configuration data for analysis and simulation. Only when you explicitly use Apply Changes does anything get written back to Zendesk. Every change requires a reason, creates a pre-push snapshot, and can be rolled back instantly.
How is this different from a Zendesk sandbox?
Sandboxes require an Enterprise subscription (£169/agent/month) and still need manual setup. Configly works with any Zendesk plan, simulates changes instantly using AI, and maps dependencies that sandboxes can't show you.
What Zendesk plans does Configly work with?
Configly works with all Zendesk plans — Team, Growth, Professional, and Enterprise. No Enterprise subscription required.
What does Configly cost?
Configly offers three plans. Solo starts at £99/month for individual admins managing a single instance. Multi-Instance is £349/month for teams managing multiple Zendesk environments, and includes Apply Changes and GitHub Sync. Agency is £999/month for consultancies and partners who need custom branding and advanced reporting. All plans include a 14-day free trial with no credit card required. Prices also available in USD and EUR. See full pricing →
How long does setup take?
Sign up and connect your first Zendesk instance in under 5 minutes. No approval needed. Configly takes its first snapshot and you'll be exploring your configuration dependencies immediately.
Can I use Configly across multiple Zendesk instances?
Yes. Configly supports multiple Zendesk instances from a single account — ideal for partners and consultancies managing several clients.
Get started
Start your free trial
Connect your first Zendesk instance in under 5 minutes. See your configuration dependencies, simulate changes, and deploy with confidence.
Start Your Free Trial
14-day free trial · No credit card required · Set up in under 5 minutes