Know what will break before you break it
Create virtual changes, simulate their impact, and get AI-powered analysis — all without touching your live Zendesk instance.
The problem
Every Zendesk admin knows the feeling. You need to update a trigger, but you're not sure what else depends on it. You could check manually — clicking through dozens of triggers and automations, trying to trace the logic — or you could just make the change and hope nothing breaks.
Zendesk's answer is a sandbox environment, but that requires an Enterprise subscription at £169/agent/month. For most teams, that's not an option.
Configly gives you a better way.
How it works
Create a virtual change
Select any trigger, automation, macro, or field and define your proposed modification. Nothing touches Zendesk.
See the impact
Configly traces every dependency and shows you exactly what will be affected. Our AI analyses the change for conflicts and risks.
Deploy with confidence
Review the analysis, make adjustments if needed, then apply your change knowing exactly what to expect.
Key capabilities
Virtual change creation
Create, modify, or delete any configuration item in a safe virtual environment.
AI-powered analysis
Claude analyses your changes and provides plain-English impact assessment.
Conflict detection
Automatically identifies conflicting triggers, overlapping conditions, and execution order issues.
Dependency tracing
See every object that depends on the item you're changing.
Batch simulation
Simulate multiple changes together to see their combined impact.
No Enterprise required
All the safety of a sandbox without the Enterprise price tag.
Ready to simulate your next change?
We're onboarding new users weekly. No credit card required.
Request Beta Access