Understand how everything connects
Visualise the relationships between your triggers, automations, macros, and fields. Find orphaned objects and understand the blast radius of any change.
The problem
Zendesk configurations grow organically. A trigger gets created for one use case, then another, then another. Automations reference fields that reference other fields. Nobody documents the connections, and over time you end up with a web of interdependencies that nobody fully understands.
When it's time to clean up — or when something breaks — you're navigating blind. Which triggers use this custom field? What happens if you disable that automation? Is this macro still needed, or is it orphaned?
Configly maps every relationship in your instance automatically.
How it works
Automatic extraction
Configly analyses your configuration and extracts every reference, condition, and action that creates a dependency between objects.
Visualise connections
See which triggers reference which fields, which automations depend on which conditions, and how everything links together.
Find the dead weight
Identify orphaned objects — configurations with no incoming references that may be safe to clean up.
Key capabilities
Automatic dependency extraction
Parses trigger conditions, actions, and field references to build a complete dependency graph.
Forward dependencies
See what a specific object depends ON (what it uses).
Reverse dependencies
See what USES a specific object (what depends on it).
Orphan detection
Find configurations with no incoming references — candidates for cleanup.
Blast radius analysis
Understand how many objects would be affected by changing or removing an item.
Cross-type mapping
Dependencies tracked across triggers, automations, macros, views, and all field types.
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