What every Configly change goes through
Configly can read your Zendesk configuration and, with Apply Changes, write to your live instance. That’s a lot of trust to ask for, so the…
Updates
News, insights, and updates about Configly
v1.4 – Configly is multi-user from today, and there is now a free tier
Someone changed a trigger on Friday. By Monday the routing is wrong, four people had admin on that instance, and nobody is putting their hand…
Configly v1.3.0: connect your Zendesk config to the tools you already use
Zapier integration in public beta, GitHub Sync that holds up on large instances, and more reliable webhooks and Public API. Here is what shipped and…
The hidden cost of the Zendesk sandbox for mid-market teams
The Zendesk premium sandbox is a genuinely good product. It mirrors your live instance, lets you test config changes before they touch real customers, and…
Stop Breaking Prod: Why I Built a Configuration Manager for Zendesk
You know the feeling. It’s 4pm on a Friday. Someone’s updated a trigger. Maybe two triggers. Support tickets are routing to the wrong group, SLAs…
Configly Now Tracks 42 Zendesk Object Types
If you manage a Zendesk instance, you know the pain of keeping track of what’s configured and what’s changed. Triggers, automations, macros, views — that’s…
Closed Beta is Live: Here’s What You’re Getting
It’s been 26 days since the last update, and honestly? It feels like a different product. We’ve gone from “approaching closed beta” to closed beta…
Approaching Closed Beta: What We’ve Built and What’s Next
Configly is moving to closed beta. See what we’ve built for Zendesk configuration management and how to get early access.
Zendesk Sandbox Alternatives for Non-Enterprise Users
If you’ve ever broken a production Zendesk configuration and scrambled to fix it while customers waited, you know exactly why sandboxes exist. But here’s the…
Why Zendesk Triggers Break (And How to Prevent It)
Zendesk triggers are powerful automation tools, but they’re surprisingly fragile. Learn the most common reasons triggers fail and how to build more reliable workflows.