Someone changed a trigger on Friday. By Monday the routing is wrong, four people had admin on that instance, and nobody is putting their hand up. Until this week Configly could tell you exactly what changed and exactly what it broke, and absolutely nothing about who did it.

v1.4 went live on 25 July. It closes that gap, and it drops the price of keeping a config history to nothing.

Your account is now a workspace

Invite your team by email and give each person a role.

  • Owner has everything, billing and ownership transfer included. One per workspace, and it moves only by deliberate transfer.
  • Admin has everything except billing and transfer. Connect instances, run GitHub Sync, push changes to Zendesk.
  • Member can read, diff, map dependencies, run health checks and run structural What-If. No Apply, no sync, no touching connections.

Those roles are enforced in the backend, not hidden in the interface. A Member who goes looking for the Apply endpoint gets a 403, same as a Member who clicks the button that is not there. Invites expire after seven days and you can revoke one before it lands.

Seats are uncapped on every plan, free included. We are not charging you per admin to do the thing that makes your Zendesk safer.

If you already had a Configly account, you are the Owner of your own workspace and your Monday looks identical to your Friday.

You can also assign a member to a connection. That is a name against an instance so everyone knows whose desk it sits on. It is not a lock: any Admin can still act on any instance in the workspace.

The log has names in it now

Snapshots, Apply Changes, GitHub Sync and health check runs all record the person who ran them.

GitHub Sync carries that into the repo. The commit author is the Configly user who triggered the sync, and the committer stays Configly. Run git blame on a trigger’s YAML and you get a person, not a service account, while the commit still tells the truth about what actually pushed it. Nobody has to fake anything to answer “who changed this”.

Free means free

Reading your Zendesk config is free. Writing to it is paid. That is the whole line, and there is no time limit on the free half.

A free workspace connects one instance and keeps its ten most recent snapshot versions visible. Diff, dependency mapping, structural What-If and one health check a month all run. AI verification and Apply Changes are the paid side, on Solo at £99 a month and up.

Snapshots past the cap are hidden, not deleted. Upgrade and they come back.

That changed how trials end, too. Previously a trial that ran out without payment went read-only and then deleted the account, which meant binning the one asset that would have been worth something later. Now it lands on free with the history intact. The moment you actually need Configly is rarely the fortnight you happened to trial it. It is the day someone hands you a migration.

Free and trial accounts do sit on a dormancy clock, counted from the last time a human signed in: suspended at six months, deleted at twelve. Signing in resets it, and there is no reminder email, so treat that as the deal rather than expecting a nudge. Paid accounts are not on any clock at all.

GitHub Sync stopped timing out

Kicking off a sync over the API now returns straight away with a job id you can poll. Zapier gives an action thirty seconds and a real Zendesk estate takes minutes to serialise, so the old version could not be driven from Zapier, n8n or Make at all. It can now.

Two smaller things came with it. A second export against a connection that is already exporting is refused outright rather than being allowed to burn through your GitHub rate limit. And a sync interrupted by a restart resets itself to something you can retry, instead of quietly blocking every attempt afterwards.

The one limit worth knowing about

You get one workspace. Accept an invite to someone else’s and that is where you live, which also means an email address with an existing Configly account cannot join another workspace yet. It says so clearly rather than failing at you. Multi-workspace membership and a switcher are next.

Everything else that shipped is on the Configly changelog.

Free accounts are open at go.configly.app. Connect an instance, take a snapshot, and from today you have a record of your Zendesk config whether or not you ever pay us a penny.