The Headline: What-If Simulation Mode<\/h2>\n\n\n\n
This is the feature that makes Configly different from everything else out there.<\/p>\n\n\n\n
Enable What-If Mode from the navbar (or press Cmd+Shift+S \/ Ctrl+Shift+S) and you can make virtual edits to triggers, automations, macros, views, fields, and SLA policies. Changes exist only in Configly. Nothing is sent to Zendesk. Nothing breaks.<\/p>\n\n\n\n
Then hit AI Impact Analysis<\/strong> and Configly will tell you exactly what your changes would affect: risk assessments, conflict detection, execution order changes, and which downstream items would be impacted.<\/p>\n\n\n\n This is the sandbox experience that Zendesk locks behind Enterprise at \u00a3169\/agent\/month. Except ours actually tells you what will happen, not just gives you a place to break things differently.<\/p>\n\n\n\n When we last talked, Configly synced 8 object types. Now it’s 12. We’ve added full sync support for:<\/p>\n\n\n\n These aren’t just lookup references. They’re first-class objects with snapshot comparison, dependency mapping, and What-If simulation support. Every card on the dashboard now shows total and active counts.<\/p>\n\n\n\n Press Cmd+K \/ Ctrl+K from anywhere. Search across all 12 configuration types instantly. Results are grouped by type with preview text and recent search history. It’s the fastest way to find anything in your Zendesk configuration.<\/p>\n\n\n\n Sign in with Google or Microsoft alongside email and password. If you’ve already got an account, linking is automatic when the email matches. One less password to manage.<\/p>\n\n\n\n New beta users now get a proper welcome: a guided first-sync experience with per-type progress tracking and a celebration screen showing exactly what Configly found in their instance. Contextual hints introduce features like search and snapshot comparison as you explore.<\/p>\n\n\n\n Snapshot selectors now show full date\/time with relative timestamps (“2h ago”), a swap button to reverse comparison direction, and filters by change type and configuration type. Small things, but they make the daily workflow noticeably smoother.<\/p>\n\n\n\n When something goes wrong, Configly now tells you what to do about it. Authentication errors link directly to the connections page. Rate limit errors show countdown timers. After multiple retries, you get diagnostic information (error codes, timestamps, attempt counts) so you can tell us exactly what happened.<\/p>\n\n\n\n Behind the scenes, we’ve added application-wide error tracking with Sentry across the backend API, frontend app, and admin panel. When something breaks, we know about it before you do.<\/p>\n\n\n\n As of today, there’s an AI-powered support chat widget on every Configly surface. Ask a question on the docs site and get an instant answer pulled from our documentation. Browsing the marketing site? The bot switches to presales mode and can walk you through what Configly does and how it compares to alternatives.<\/p>\n\n\n\n Inside the app, the same widget gives you technical support. And if the AI can’t help, your message comes straight to me and I’ll reply in real-time.<\/p>\n\n\n\n No ticketing system. No “we’ll get back to you in 24 hours.” Just answers.<\/p>\n\n\n\n We’re focused on three things over the coming weeks:<\/p>\n\n\n\n More configuration types<\/strong> — there are 20-30 more Zendesk object types on the roadmap, prioritised by what beta users tell us they need.<\/p>\n\n\n\n ID resolution<\/strong> — replacing raw Zendesk numeric IDs with human-readable names throughout the interface. Because “Group 12345” means nothing to anyone.<\/p>\n\n\n\n Health check auditing<\/strong> — automated recommendations that encode years of Zendesk admin expertise. Think of it as a code review for your Zendesk configuration.<\/p>\n\n\n\n![\"\"](\"https:\/\/configly.app\/updates\/wp-content\/uploads\/2026\/02\/image-1024x592.png\")
<\/figure>\n\n\n\n12 Configuration Types (Up from 8)<\/h2>\n\n\n\n
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![\"\"](\"https:\/\/configly.app\/updates\/wp-content\/uploads\/2026\/02\/image-1.png\")
<\/figure>\n\n\n\nGlobal Search<\/h2>\n\n\n\n
![\"\"](\"https:\/\/configly.app\/updates\/wp-content\/uploads\/2026\/02\/image-2.png\")
<\/figure>\n\n\n\nSocial Login<\/h2>\n\n\n\n
First-Time Onboarding<\/h2>\n\n\n\n
Better Snapshot Comparison<\/h2>\n\n\n\n
![\"\"](\"https:\/\/configly.app\/updates\/wp-content\/uploads\/2026\/02\/image-3-1024x766.png\")
<\/figure>\n\n\n\nError Handling That Actually Helps<\/h2>\n\n\n\n
Sentry Error Tracking<\/h2>\n\n\n\n
Built-in Support Chat<\/h2>\n\n\n\n
![\"\"](\"https:\/\/configly.app\/updates\/wp-content\/uploads\/2026\/02\/image-4-1024x564.png\")
<\/figure>\n\n\n\nWhat’s Next<\/h2>\n\n\n\n
Join the Beta<\/h2>\n\n\n\n