{"id":13,"date":"2026-02-02T21:40:30","date_gmt":"2026-02-02T21:40:30","guid":{"rendered":"https:\/\/configly.app\/updates\/?p=13"},"modified":"2026-02-02T21:40:30","modified_gmt":"2026-02-02T21:40:30","slug":"approaching-closed-beta-what-weve-built-and-whats-next","status":"publish","type":"post","link":"https:\/\/configly.app\/updates\/approaching-closed-beta-what-weve-built-and-whats-next\/","title":{"rendered":"Approaching Closed Beta: What We&#8217;ve Built and What&#8217;s Next"},"content":{"rendered":"\n<p>It&#8217;s been a busy few weeks at Configly HQ (okay, my home office), and I wanted to share where we are and where we&#8217;re heading.<\/p>\n\n<h2>The Short Version<\/h2>\n\n<p>Configly is moving from pre-launch to <strong>closed beta testing<\/strong>. If you&#8217;ve been waiting to try it, your time is almost here.<\/p>\n\n<h2>What We&#8217;ve Built<\/h2>\n\n<p>Configly now syncs <strong>8 Zendesk configuration types<\/strong>:<\/p>\n\n<ul>\n<li>Triggers<\/li>\n<li>Automations<\/li>\n<li>Macros<\/li>\n<li>Views<\/li>\n<li>Ticket Fields<\/li>\n<li>User Fields<\/li>\n<li>Organisation Fields<\/li>\n<li>SLA Policies<\/li>\n<\/ul>\n\n<p>That&#8217;s 77 configuration items across a typical Zendesk instance, all captured, versioned, and ready for comparison.<\/p>\n\n<h3>The Core Features<\/h3>\n\n<p><strong>Snapshot your entire Zendesk setup<\/strong> \u2013 One click, and you&#8217;ve got a complete record of how your instance is configured right now.<\/p>\n\n<p><strong>Compare changes over time<\/strong> \u2013 See exactly what changed between two snapshots. No more &#8220;who touched that trigger?&#8221; detective work.<\/p>\n\n<p><strong>Understand dependencies<\/strong> \u2013 Before you delete that custom field, see which triggers and automations rely on it.<\/p>\n\n<p><strong>Sign in with Google or Microsoft<\/strong> \u2013 No more passwords to remember. Connect in seconds.<\/p>\n\n<h3>Documentation Ready<\/h3>\n\n<p>We&#8217;ve been building out comprehensive documentation covering everything from connecting your first Zendesk instance to understanding the dependency mapping feature. This will launch alongside the beta.<\/p>\n\n<h2>What&#8217;s Coming in Closed Beta<\/h2>\n\n<p>The beta programme will focus on real-world testing with real Zendesk admins. Here&#8217;s what we&#8217;re looking for:<\/p>\n\n<p><strong>Feedback on the sync coverage<\/strong> \u2013 Are we capturing everything you need? What&#8217;s missing?<\/p>\n\n<p><strong>Edge cases<\/strong> \u2013 Every Zendesk instance is configured differently. We want to find the weird ones.<\/p>\n\n<p><strong>Workflow validation<\/strong> \u2013 Does Configly actually save you time? How does it fit into your existing processes?<\/p>\n\n<h3>Beta Perks<\/h3>\n\n<ul>\n<li>Early access before public launch<\/li>\n<li>Direct input into the product roadmap<\/li>\n<li>Founder-level pricing when we launch<\/li>\n<\/ul>\n\n<h2>The Bigger Picture<\/h2>\n\n<p>If you&#8217;re managing Zendesk without Enterprise (and the \u00a3169\/agent\/month price tag that comes with it), you know the pain:<\/p>\n\n<ul>\n<li>No sandbox to test changes safely<\/li>\n<li>No version history beyond &#8220;it was different yesterday&#8221;<\/li>\n<li>No way to roll back when something breaks<\/li>\n<\/ul>\n\n<p>Configly is building the configuration management layer that Zendesk should have included. Enterprise features without the Enterprise pricing.<\/p>\n\n<h2>What&#8217;s Next<\/h2>\n\n<p>Over the coming weeks:<\/p>\n\n<ol>\n<li><strong>Site update<\/strong> \u2013 The marketing site is getting refreshed with clearer messaging and beta signup<\/li>\n<li><strong>Beta invites<\/strong> \u2013 If you&#8217;re on the waitlist, you&#8217;ll hear from us soon<\/li>\n<li><strong>More object types<\/strong> \u2013 We&#8217;re already planning expansion beyond the initial 8<\/li>\n<\/ol>\n\n<h2>Join the Beta<\/h2>\n\n<p>If you haven&#8217;t signed up yet, <a href=\"https:\/\/configly.app\">join the waitlist<\/a> and you&#8217;ll be first in line when we open the doors.<\/p>\n\n<p>And if you&#8217;re already on the list \u2013 thank you. Your patience is about to pay off.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Configly is moving to closed beta. See what we&#8217;ve built for Zendesk configuration management and how to get early access.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[8],"tags":[11,12,9,10],"class_list":["post-13","post","type-post","status-publish","format-standard","hentry","category-product-updates","tag-beta","tag-configuration-management","tag-product-update","tag-zendesk"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/posts\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":2,"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/posts\/13\/revisions"}],"predecessor-version":[{"id":15,"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/posts\/13\/revisions\/15"}],"wp:attachment":[{"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/media?parent=13"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/categories?post=13"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/configly.app\/updates\/wp-json\/wp\/v2\/tags?post=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}